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ANATEL requests blocking of robot calls

A Anatel calls for the robots' calls to private cell phones to be blocked, the municipality seeks to reduce unwanted and abusive calls. The measure comprises a set of actions that seek to improve the lives of telephone service users.

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After disclosing the numbers, Anatel took action and decided that operators can block such calls.

According to the newspaper O Globo, “what the agency is still analyzing is the best way to establish this rule, whether it would be a precautionary measure or another regulatory instrument”.

The system works as a filter, when consumers answer one of these calls that immediately drop out, the 'telemarketing' channels register the number of these people as someone who is willing to answer calls from unknown numbers and can be a customer in potential.

Those responsible for such calls are robots that have the capacity to execute up to 3 million calls in a month. After the abusive growth of the practice, Anatel decided that it was necessary to cease.

Telemarketing Caller ID

Last Monday (11), it was one month since the law came into force that requires numerical identification in commercial calls by inserting the prefix 0303. The norm aims to increase the autonomy of the user to choose what to attend or not.

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