It is not new that Brazilian banks, whether traditional or digital, offer the option of a free checking account. The account can be requested in a practical way even without leaving home, just access the website or application of a given company.
What many do not know is that the fees charged improperly make the account not so free. The internet collapsed after this revelation that happened in the twitter.
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Until Nath Finance, digital influencer and financial educator, decided to share a precious tip on the social network. The information meant that many people were able to redeem a considerable amount of undue fees, which many people were not even aware of.
Customers have recently reported on social networks successful cases of refunding bank fees. Many of them posted screenshots of refunds of more than R$120, for example. Some reports report considerable and frightening amounts!
Customers, after realizing that the account fit the free package, decided to request a refund. Some customers reported that they only made transfers via Pix or only received their salaries - and even then there were tariff charges.
The internet went crazy with the publication of Nath Finance, especially when the bank's first customers began to receive the chargeback. To this day, for example, engagement has revolved around how people managed to reverse the amount.
Many customers are unaware of a rule established by the Central Bank and reinforced by the Federation Brasileira de Bancos (Febraban): banks are required to offer customers so-called Services Essentials.
This regulation, in force since 2007, provides for free fundamental services in demand deposit accounts and savings deposit accounts.
This measure aims to ensure that customers have access to essential services without charging fees, providing a more accessible option for using their bank account.
However, even with this determination, many customers remain uninformed about this possibility and continue to pay unnecessary fees.
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