We often use the term feedback vaguely. What do we really mean when we ask for feedback from our team members or customers? And more importantly, what are we trying to convey when we give feedback to others?
Feedback is a two-way street. It is important that those who give feedback train themselves on how to do so effectively. But it's equally important that everyone learns how to take feedback effectively.
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It doesn't matter who the person giving the feedback is – what their experience, position or power level is – it's up to the person receiving the feedback to filter the information they accept.
According to Sheila Heen, co-author of “Thanks for the Feedback: The Science and Art of Receiving Feedback,” feedback can mean three different things. Understand what is Feedback, so much positive how much negative.
The need for appreciation is part of the fourth level of Maslow's hierarchy of needs, so it shouldn't be surprising that appreciation is, in fact, one of the three types of feedback.
The need to feel appreciated plays an important role in motivating people's behavior. Everyone needs to feel that they are valued and that they are contributing to the world. And our professional lives are paramount in fulfilling our esteem needs.
coaching it's telling someone where they are and how they can improve. It's about instructing someone on how they can grow and improve themselves. The problem with coaching is that if the receiver feels underestimated by the person giving the feedback, it's difficult to get cues from them.
The same is true if the person receiving the feedback does not believe that the person mentoring him has the necessary qualifications. How we feel treated by someone and how we view them affects the feedback we are willing to accept from them.
Assessment involves judging someone's skills or work. This type of feedback is the most emotionally affecting because many people feel that it attacks their identity – despite the fact that most of the time assessment is mixed with coaching.
Words that can take the place of feedback are: Appreciation, return, opinion, etc.
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