5 banks with the best customer service, according to the public

O customer attendance service of banking institutions received an evaluation from the public and it was verified, by the analysis carried out by Fundação Getúlio Vargas, in partnership with the consultancy Toluna, a decrease of 1.76% in quality.

In this sense, it is worth noting that, during the research process to find an evaluation, the following points were taken into account:

• Efficiency: ease of handling when using services;
• Availability: checks for app or website issues;
• Realization: deadlines for completion of operations;
• Privacy: information security;
• Responsibility: resolution of conflicts and contingencies;
• Counseling: assesses customer orientation by employees;
• Perceived value: transparency and competitiveness of different costs;
• Loyalty: referral to friends and relatives.

Taking the prerequisites into account, the best banking institutions were considered, with Itaú in first place, Bradesco in second and Santander in third place. In view of this, in addition to the first three, we find Banco do Brasil, which received a considerable evaluation, showing an increase of 2.1% in its relevance in customer service.

Thus, taking into account what was presented, it is possible to observe that in the month of April, Itaú was the bank that evolved the least, showing a decrease of 4.8%.

Check out, from now on, which banks were considered as “banking institutions with the best service” in April:

• Itaú: index of 3.81 (compared to 4.00 in March)
• Bradesco: index of 3.76 (compared to 3.85 in March)
• Santander: index of 3.71 (compared to 3.77 in March)
• Box: index of 3.69 (compared to 3.76 in March)
• Bank of Brazil: index of 3.69 (compared to 3.62 in March)

Geographer and pseudo writer (or otherwise), I'm 23 years old, from Rio Grande do Sul, lover of the seventh art and everything that involves communication.