O Uber and the Whatsapp announced this Thursday, 02, a partnership that allows users to schedule trips through the messaging platform. WhatsApp users will be able to book rides on Uber using the newly launched WhatsApp Chatbot for Uber. Companies will make the Chatbot functional next year.
The company will first implement taxi booking service via Whstapp in India. This is the first global initiative of the Uber platform. In the statement, the company said drivers will no longer need to download or use the Uber app with this integration.
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“We want to make it as easy as possible for everyone to take an Uber ride. We are excited about this global integration with Uber and look forward to rolling it out in a number of locations,” said Nandini Maheshwari, Senior Director of Business Development, Uber APAC, quoted by IANS.
WhatsApp users can book rides using any of three methods: scanning the QR code, clicking the direct link, or clicking the Uber business account number.
Then users will add where they are and where they are going.
In the next step, users will see the fare and expected arrival time of the driver. Passengers will also receive other information such as the driver's name and license plate. Passengers will be allowed to track the car anonymously.
In addition, WhatsApp users will also have an 'emergency' button that can be clicked in case of any emergency during the trip. Once the passenger clicks the emergency button, a customer support team representative will contact the passenger.
The newly launched facility will be available to new and existing Uber users. The ride-hailing company stressed that nothing will change for its partner drivers. This means that they will continue to work as they have been working until now.
It is speculated that the service could arrive in Brazil in 2022.
