O Google announced the launch of Duplex in Brazil this month. The device makes use of artificial intelligence to make automatic connections and confirm opening hours, without the need for a human on the other end of the line. The company's main goal is for the feature to act as a personal assistant, preserving as much natural language as possible. However, there is still a good way to go.
Continue reading this article to understand better. How will Google Duplex work?.
see more
Is it better to eat boiled eggs for lunch or dinner? Find out here
With me-no-one-can: Meet the plant capable of warding off evil eyes
Read more: Dangerous messages: learn how to avoid falling into WhatsApp scams
The presentation of the new feature took place at the Google event in Brazil, when the company gave a brief demonstration of the platform's capabilities. To construct natural-sounding sentences and converse with humans with as little friction as possible, the virtual assistant utilizes the company's natural language understanding (NLU) technology.
But, at least for now, the conversation shows signs of robotization when confirming days and hours of operation in a place that is registered in Maps and Search.
When a call is placed, the AI recognizes itself as an automated service. This is a mechanism aimed at transparency, so that the person on the other end of the line knows they are talking to a robot. Google uses Duplex to make approximately 200 connections per day.
According to the company, confirming schedules is just one of the processes that can be automated with Duplex. Another option that is becoming available to Brazilians is the purchase of movie tickets through internet via voice commands – something that is currently being tested in partnership with Ingresso.com.
In addition, a collaboration with the Superior Electoral Court (TSE) will allow users to use the tool to know how to find the polling place in the 2022 elections using the search page of Google. In practice, it works like a turbocharged Google Assistant.
