Last Wednesday (26), social networks went crazy with the announcement that Amazon was offering discount coupons with absurd values. With that, many people rushed to the store's website to confirm the theory and also buy expensive products for very little. However, “generosity” was a Amazon system crash which enabled the accumulation of coupons, something that is normally not possible. Even so, customers took advantage of the moment of failure to close that purchase that was at a “heavy” price.
Read more: Get a discount at Shopee using the Nubank card.
see more
Confirmed: Samsung really is producing foldable screens for…
China conducts experiments with zebrafish on the space station…
Furthermore, as coupons were being offered to new customers, consumers began to make different accounts to take advantage of the flaw. In this way, there are records of people who bought the Kindle book reader for free, as the item cost BRL 399.
On the same Wednesday (26), the retailer made a public statement, saying that an error was detected, but that it was quickly corrected. However, until that moment the company had not yet expressed its opinion regarding the permanence of the coupons.
So even when questions about possible charges were asked, the retailer did not provide an answer. Instead, Amazon reaffirmed that flaws had been detected and that it would contact customers impacted by the "inconvenience".
On January 28, Amazon Brasil was notified by Procon-SP due to reports of cancellation of purchases with coupons. According to Amazon, this was the way to repair the failure problem.
However, many consumers went to the Internet to write their indignation with the company, which according to them should keep the orders. In addition, many other complaints emerged that other orders had not been canceled, as if Amazon was favoring some consumers.
However, canceling purchases due to failures is legally permissible, especially when customers knew about the error and took advantage of it. Therefore, it remains to monitor the results of this failure, which previously had also happened with Magazine Luiza.
Furthermore, Amazon coupons are non-cumulative, so anything beyond that is a failure. So, be careful when shopping at the store, and don't forget to share this article so that more people are well informed!
