When we hire a financial service, whether it be a credit card, debit card or loan, unforeseen events, problems or doubts regarding the procedure/product may occur.
On these occasions, it is necessary to contact the bank at telephone specific to that service. there are several phone numbers to provide adequate assistance.
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O Itau bank provides solutions, products, financial and insurance services in an agile, efficient and practical way, in order to promote the social mobility, contributing to sustainable development and to a lasting relationship with shareholders and customers.
To this end, Banco Itaú has numerous telephone numbers to better serve its customers. See below:
For payments, blocking and unblocking of cards, checkbooks, balances, transactions, queries and information, investments, Itaú consortium.
phones
Collect calls are not allowed.
Every day of the week, 24 hours a day.
For questions about accessing and browsing your internet or mobile account.
From Monday to Friday, from 7 am to 10 pm.
On weekends and holidays, from 8 am to 10 pm.
For payments, blocking and unblocking of cards, checkbooks, balances, transactions, queries and information, investments, Itaú consortium.
phones
digital support
For questions about accessing and browsing your internet or mobile account.
From Monday to Friday, from 7 am to 10 pm.
On weekends and holidays, from 8 am to 10 pm
call center
For investments, payments, ordering checkbooks, balances, transactions, inquiries and information.
Every day of the week, 24 hours a day.
For queries, invoice payment or loss or theft of your Personnalité Credit Card, in Brazil or abroad
To make international collect calls, call the operator first, explain that you would like to make an international collect call, and provide the phone number.
Every day of the week, 24 hours a day.
digital support
For questions about accessing and browsing your internet or mobile account.
From Monday to Friday, from 7 am to 10 pm.
On weekends and holidays, from 8 am to 10 pm.
Queries, information, complaints and transactions.
phones
Itaucard customers
Itaú Múltiplo Clients
Customers abroad (collect call)
Black and Infinite customers abroad (collect call)
Corporate Cards (Business, BNDES, Corporate, Hipercard Empresarial and Ipiranga Frota):
Itaú Corporate Large Accounts:
opening hours
Itaucard and Itaú Múltiplo: Monday to Saturday (except national holidays) – 6 am to 10 pm
Black and Infinite: every day – 24 hours
Business Cards (Business, Corporate, Hipercard Empresarial and Ipiranga Frota), BNDES Card, Itaú Corporate (except Large Accounts) – every day – 24 hours
Itaú Corporate Large Accounts – Monday to Friday – 8am to 7pm
IMPORTANT: The collect call will only be free as long as it is made from a public telephone. If the call is made from a private telephone or cell phone, the call costs will be charged.
Itaú consortium call center
For questions, suggestions and complaints.
Monday to Friday, from 7:30 am to 10:00 pm and Saturdays, from 7:30 am to 3:00 pm, except holidays.
Electronic service at other times.
For questions, suggestions and complaints.
Monday to Friday, from 7:30 am to 10:00 pm and Saturdays, from 7:30 am to 3:00 pm, except holidays.
Electronic service at other times.
opening hours
For questions, suggestions and complaints.
Monday to Friday, from 7:30 am to 10:00 pm and Saturdays, from 7:30 am to 3:00 pm, except holidays.
Electronic service at other times.
Itaú Vehicles Call Center
Financing and leasing of vehicles contracted with Itaucred.
Monday to Friday from 7:30 am to 10:00 pm and Saturdays from 7:30 am to 3:00 pm.
Electronic service on Sundays.
Financing and leasing of vehicles contracted at Unibanco.
From Monday to Friday, from 7:30 am to 10:00 pm and on Saturdays, from 7:30 am to 3 pm.
Electronic service on Sundays.
Financing and leasing of vehicles contracted with Banco Fiat.
From Monday to Friday, from 7:30 am to 10:00 pm and on Saturdays, from 7:30 am to 3 pm.
Electronic service on Sundays.
Call center
To apply for microcredit, simply contact the call center using the telephone number on the side.
Telephone
Real Estate Credit
Itaú Imobphone
You can make inquiries and obtain information on real estate financing, registration and consultation of proposals, among other information.
Monday to Friday, 8:00 am to 9:00 pm, except holidays. Electronic service every day, 24 hours a day.
phones
From Monday to Saturday, from 7:20 am to 8 pm, except holidays
From Monday to Friday, from 9 am to 6 pm, except holidays.
phones
From Monday to Friday, from 9 am to 6 pm, except holidays.
Itaucard credit card, non-account holders of Banco Itaú, Financial and Partnerships (Hipercard, Americanas, Extra, Pão de Açúcar, Marisa, Magazine Luiza and others)
Open from Monday to Saturday, from 7:20 am to 8:20 pm.
Hipercard customers also trade at the Cards and Services Counter located in Walmart Brasil stores, Click here and check the addresses.
Itaucard credit card Banco Itaú account holders
Open from Monday to Saturday, from 7:20 am to 8:00 pm.
Personal Loan and CDC (booklet)
Open from Monday to Saturday, from 7:20 am to 8:20 pm.
Carnet Magazine Luiza
Service from Monday to Saturday, from 8:00 am to 9:00 pm.
customer service
opening hours
Monday to Friday, 8:00 am to 8:00 pm, except national holidays.
Service center for the hearing or speech impaired, information on products and services, consultation with bank information, suggestions and complaints.
Itauseg Saúde
Corporate Customer Service
SAC Personnalité
SAC Seguros
SAC Itaucard
SAC Itaucred
SAC Garantec
University credit renewal center
From Monday to Friday, from 8 am to 10 pm and on Saturdays, from 8 am to 2 pm, except holidays.
Student service center
Monday to Friday, from 8 am to 10 pm and Saturdays, from 8 am to 4 pm, except holidays.
Itau Pension
Exclusive channel for Pension products.
Every day of the week, from 08:00 to 20:00
In the event of an accident: Monday to Friday, from 8 am to 10 pm and Saturday and Sunday, from 8 am to 8 pm.
For insurance changes: Monday to Friday, from 8:00 am to 10:00 pm and Saturdays, from 8:00 am to 6:00 pm, except holidays.
Other services: Monday to Friday, from 8am to 10pm.
Itaú Auto and Home Insurance
Exclusive service for Itaú policyholders
24-hour home assistance: every day, 24 hours a day
Itauseg Seguros
Ombudsman: 0800 570 0011, on working days, from 9 am to 6 pm.
To report the “Seguro Vida Federal” claim linked to the payroll loan from Banco BMG, the person responsible for the notice must contact the Banco BMG call center on 0800 031 8866, Monday to Friday from 7:40 am to 8:40 pm.
24-hour assistance – Car
phones
Every day, 24 hours a day.
SAC Itauseg Health
Exclusive service to Hospitaú policyholders
opening hours
Every day, 24 hours a day.
Investments – Investphone
Exclusive center for investor service.
Collect calls are not allowed.
From Monday to Friday, from 9:00 am to 8:00 pm, except holidays.
Exclusive to shareholders of companies registered by Itaú.
From Monday to Friday, from 9 am to 6 pm, except holidays.
From Monday to Friday, from 8 am to 8 pm.
Questions, information and queries.
On weekdays, from 08:00 to 20:00.
Complaints, suggestions and general information. When the solution is not immediate, the response time is up to 5 working days.
From Monday to Friday, from 9 am to 6 pm.
If you are not satisfied with the solutions presented by the previous channels, contact the Ombudsman.
Consultancy/Exchange Center
Helps you choose the most suitable solutions for your trips, purchases or sending and receiving money from abroad.
opening hours
From Monday to Friday, from 9 am to 6 pm, except holidays.
For complaints, cancellations and general information.
Every day, 24 hours a day.
phones
opening hours
From Monday to Friday, from 9 am to 6 pm, except holidays.
