Airbnb is an alternative for those looking for cheaper accommodation, in which people from all over the world offer their homes to users looking for more affordable accommodation. But by the looks of it, leaves something to be desired in terms of privacy.
A family of Andrew Barker, an IT security professional from New Zealand, had an unpleasant surprise when trying to connecting to Wi-fi, when he entered a house rented by Airbnb, in Ireland: the place had a hidden camera and operating.
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After the incident, the family filed a complaint with the Airbnb service, which in turn treated the matter as a simple cancellation, noting that it would not return the money. Perhaps because Airbnb allows cameras inside the accommodation. What the service prohibits are other undisclosed recording devices and cameras in bedrooms and bathrooms.
Despite no refunds, Airbnb had promised an investigation into the case. Soon after, they received a message from the company that they had exonerated the owner of the house but that “they had not found no infringement on your part”, having shortly afterwards allowed the house to become available again in the website.
“We found a camera on the fire alarm in the private living room of a rented house. We are traveling with children,” Nealie Barker, mother of five, wrote on Facebook. After the post backlash, a refund was offered and a promise that the host would be investigated again.
After the inconvenience, the company's spokesperson provides the necessary satisfaction: “We have permanently removed this bad host from our platform. Our handling of this incident initially did not live up to our high standards and we have already apologized to the family and refunded their stay in full.”
