Two Air passengers Canada were escorted off a plane after refusing to sit in a seat that had been vomited on the previous flight, according to a social media post from a witness.
On August 29, Susan Benson shared on Facebook an incident she witnessed during a flight from Las Vegas to Montreal. Benson mentioned that upon boarding, she noticed an unpleasant odor and soon discovered the reason behind it.
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According to her post, Air Canada carried out a superficial cleaning after the vomiting incident. However, apparently the process was not enough to completely eliminate the problem. To alleviate the odor, they placed coffee beans in the seat bag and sprayed perfume on the area.
Air Canada acknowledged flaws in its operating procedures following the incident. On Tuesday, a company spokesperson stated that they are reviewing the incident internally and maintaining direct contact with affected passengers.
“We regret and apologize as customers clearly did not receive the standard of service they expected,” the spokesperson said.
The report about the incident came from Susan Benson, a passenger who was sitting behind those involved, on a flight from Las Vegas to Montreal.
She revealed that, after passengers reported the condition of their seat to the flight attendant, they were told that, due to the flight being full, they would have no other seating options. “The flight attendant was deeply apologetic but emphasized the maximum capacity of the flight,” Benson detailed in his post.
The passengers in question argued that they could not remain seated in such conditions during the five-hour flight. Even with the intervention of a supervisor, the answer remained the same: the flight was completely full.
According to a publication by Susan Benson, a witness to what happened, the pilot approached the women in a calm manner and offered them two options: leave the plane on their own and arrange new flights independently, or be escorted out of the aircraft by security guards and possibly being placed on a no-fly list due to allegations that they had been rude to the flight attendant. board.
Another passenger, sitting next to the women, interceded, stating that they had not acted inappropriately. Despite this, the passengers were escorted off the plane by security guards, according to Benson's report.
Following the incident, Benson expressed her concerns on social media and stated that she contacted Air Canada to complain about the situation. “I’m not sure if they were actually included on the no-fly list. I can’t get these two ladies out of my head,” Benson commented on her post.
