Itaú bank customer will receive R$10,000 after being a victim of a scam; understand the case

A bank customer Itaú, one of the largest financial institutions in the country, was a victim of the payroll loan scam.

The São Paulo Court of Justice (TJ-SP) declared that the loan amount was deducted from his salary, but the client never received the amount.

According to the process, fraud between the signatures on the victim's original documentation and the one used to authorize the loan has been clearly established.

As a result, the Itaú was sentenced to pay compensation for moral damages in the amount of R$ 10 thousand. Additionally, the contract was confirmed through an agency in Saquarema, located in Rio de Janeiro.

However, Itaú's client is a resident of Ribeirão Preto, São Paulo; therefore, this was further proof of fraud. The amount under discussion was deposited in a separate account, of which the victim was not aware, including in another financial institution.

Itaú took a position on the case

In this scenario, Itaú issued a statement emphasizing its commitment to meeting the needs of its customers and to constantly improve the process of providing and contracting payroll loans.

Currently, this operation is conducted entirely digitally and directly by the client, integrating several security measures to ensure safe contracting.

Regarding the incident under discussion, the bank clarifies that the loans were formalized in 2017, without the customer registering any complaint through internal channels.

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Itaú states that it only became aware of the dissatisfaction when the legal action was initiated in 2020, and complied with the sentence in March of this year.

Finally, in relation to the appeal presented by the client, the bank declares its willingness to comply with the court decision.

Scams related to payday loans are a growing concern, as scammers employ various strategies to exploit consumers in search of credit.

This case, in which the account holder's forged signature was used, is just one of many approaches.

In addition to the forged signature technique, scammers can, for example, request personal information from retirees and pensioners and use it when contracting banking services.

Another example is when some criminals create fraudulent websites and applications that appear to belong to reputable financial institutions.

In some cases, malicious intermediaries offer help in obtaining loans consigned loans, charging excessive commissions from consumers and, often, leaving them with debt substantial.

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