Several neighborhoods in the city of São Paulo (SP) are being affected by blackouts since Friday afternoon (3). In total, more than 700 thousand residents of the capital of São Paulo had been affected by this Sunday afternoon (5). In view of this situation, affected residents can request a discount on energy bills.
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In accordance with Normative Resolution 1,000, of 2021, from Aneel (National Electric Energy Agency), the Consumers who remain without electricity for more than four hours can request a refund for the disorder. The resolution also points out that reimbursements must be made automatically, within two months after the interruption of service.
“Once this period [of four hours] has been exceeded, the consumer has the right to be reimbursed through a discount on the invoice, proportional to the time that was left without electricity after the time limit”, said Alexandre Ricco, a lawyer specializing in consumer law, to the portal R7. The measure is valid regardless of the reasons that caused the cut.
In the case of families who suffered material losses due to a power outage, such as damage to home appliances, they can request compensation for the damages suffered. In these situations, it is determined that the electricity concessionaire is responsible for the damage caused by variations in the energy network.
According to Proteste, the repair can be done using three alternatives. They are: repair of the damaged product, replacement with an equivalent item, payment for the repair or reimbursement of the total value of the damaged device.
To request repair of the device, the consumer is advised to contact the energy provider as soon as possible. However, the request may be made within 90 days after the probable date of the electrical damage.
Enel informed that “it will continue with the total mobilization of professionals and reinforcement on several fronts, such as call center and field operations. The company advises customers to access the company's digital channels to file a power outage call, through the Enel São Paulo app and virtual agency on the website www.enel.com.br.”
