O owner of a restaurant has expressed outrage after a customer deliberately put his own hair in his food in an attempt to get a refund.
Tom Croft, 32, angered by the situation, refunded around 12 euros to a customer who claimed he had found a hair in his dinner. Roast beef.
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However, upon reviewing video footage to verify that the hair belonged to his staff, Croft was outraged to discover that a customer had put his own hair in his food.
In the vivid footage, the woman was seen whispering to a man before pulling out a strand of her long black hair and placing it on the half-empty plate.
Image: Disclosure.
Tom, who has co-owned the restaurant for five and a half years, revealed that he had never faced a similar situation before.
He emphasized that without CCTV footage, confirmation of his establishment could have been seriously hampered.
He commented on the negative impact this could have on the kitchen staff, noting that it could have wrongly been harmful even though they had not made any mistakes.
The importance of video evidence was highlighted not only for resolving the incident, but also for preserving team supervision and business negotiation.
Tom revealed that the incident was unprecedented as nothing similar had ever happened before. He expressed the crucial importance of security images, stating that, without them, the establishment's communication would be at serious risk.
He also highlighted a significant concern regarding public perception about places where hair is found in food. He highlighted that the restaurant maintains a five-star food hygiene rating and strictly adheres to all food safety guidelines.
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