Psychological calls made with Artificial Intelligence?

The Koko application is useful for providing emotional support to people in need, making use of Artificial intelligence (IA) without informing the patients. In all, 4,000 patients were seen without the information that they were consulted by a machine.

The discovery was only made when Rob Morris, co-founder of twitter, disclosed that it carried out a kind of research with the new function. When communicating this to the public, Morris seemed excited that his project was flowing well, but he received harsh criticism.

The co-founder of Twitter explained that about 30,000 messages were shared with customers, using GPT-3, which is the basis of ChatGPT, a kind of Artificial Intelligence.

The test did not follow the established rules

This was a test that directly violated what is permitted by the US Department of Health. It was a research for the new function, but the patients needed to be warned about the use of the technology.

After the announcement on Twitter about the use of Artificial Intelligence, Morris was heavily criticized by netizens. Koko works as an aid for people who are in need of psychological treatment and seek support directly from professionals through the application.

Conducting a technological test is considered unethical, as Twitter users themselves have warned. Professionals who also carry out research in the health area proved that this was an attitude that should not be taken.

In an attempt to defend himself, Morris pointed out that these tests would only be for the company and that there would be no disclosure of the results achieved. After coming out in his own defense, a doctor who also participated in the evaluations pointed out that the way the research was conducted exposed vulnerable people.

Test results, according to Morris, received better ratings when queries were performed by AI. The Artificial Intelligence used was the GPT-3, capable of reproducing other people's texts and causing great inaccuracy in the chosen data.

Once patients became aware that they were getting ready-made responses, they lost interest.

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