'Motoboy is not a waiter': iFood releases delivery recommendations

In recent weeks, a situation involving a courier iFood and a client in Brasilia went viral on social media. According to the images, a citizen was revolted by the fact that the delivery man did not want to go up to his apartment to deliver the delivery. After all, what is the company's recommendation for these situations?

Read more: Find out how to avoid scams and use iFood safely

Delivery man needs to go up to the apartment?

In a text published on the company's official blog, iFood explained how to receive delivery. “There is no obligation for the delivery person to go up to the apartments, but we recommend that customers go down to receive the order", commented the senior coordinator of branding and valuation of the courier at iFood, Leonardo Fabricio.

This speeds up delivery and demonstrates respect for the delivery person's work. In addition, according to the company, going down to receive the order brings more security for everyone and is also a kindness. Leonardo added: “the delivery guy can’t always go up because he doesn’t have a place to park his bike or motorcycle on the street”.

delivery man is not a waiter

In case you don't remember the episode, the video that went viral on social media shows an iFood customer angry because the delivery guy didn't want to go up to his apartment to take delivery. One started filming the other, so an argument ensued. Finally, the customer refused to provide the confirmation code – a security measure to finalize the delivery – and was accused of theft.

The situation happened in the early afternoon of December 5th, a Sunday. At night, about 150 couriers were at the door of the building where the client lives. They made a “horn” and set off fireworks.

The Association of Autonomous Motorcycle Freight Drivers and Application Deliverers of the Federal District and Surroundings (Amae-DF) instructed the delivery driver to file an incident report. “No motoboy is obliged to go up to the client's apartment. They go up to speed up the delivery. The app itself directs customers to find the delivery guy,” said the agency.

The Tecnoblog site received a report from a person from Porto Alegre who went through a similar situation. In the condominium where he lives, the phrase “motoboy is not a waiter” was graffitied to demonstrate discontent.

iFood recommendations for receiving delivery

• Drop down to pick up: this speeds up the delivery and frees up the delivery person for his next appointment;
• Do not keep the person waiting: in addition to being inelegant, it is possible to follow up with most deliveries and anticipate them;
• Don't forget the delivery code: this is one more measure for your security;
• Say good morning, good afternoon and good night: being kind makes a difference in who is bringing your meal;
• Rate the courier in the app: give it a thumbs up, it costs nothing and helps the citizen's work.

Graduated in Social Communication at the Federal University of Goiás. Passionate about digital media, pop culture, technology, politics and psychoanalysis.