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Central Bank announces new date for withdrawing "forgotten amounts"

As of May 2, there will be another opportunity for customers of financial institutions to withdraw their amounts that have been forgotten, according to official information from the Central Bank (BC). However, many people are still having doubts about the future value, if no one redeems it.

According to UOL, the Central Bank reported that the values ​​will be kept indefinitely until the owner asks to withdraw them. It is worth mentioning that the BC established a period for consultations and transfer requests, according to the date of birth, only to structure a demand organization.

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Those who have already recovered some value in the first phase can still receive it again in the following situations:

  1. Fee values ​​improperly charged;
  2. Installments of credit operations improperly charged;
  3. Finalized prepaid and postpaid payment accounts that had an available balance;
  4. Registration accounts held by brokerage houses closed with balance;
  5. Entities in extrajudicial liquidation;
  6. FGC (Credit Guarantee Fund);
  7. FGCoop (Credit Cooperative Guarantee Fund).

How can I check and redeem money in the Receivables System?

Step 1
Visit the website valorareceber.bcb.gov.br.

step 2
Log in with the Gov.br account. If the user does not yet have a gold account, he must increase his security level on the platform. The Central Bank reinforces the importance of increasing security before scheduling the rescue.

step 3
Read and accept the disclaimer.

step 4
Check the value. The institution has the burden of refunding the amount receivable.

step 5
Click on the option indicated by the system:

  • “Ask here”: Option that returns via Pix within 12 business days. Therefore, the user must fill in personal and payment data, note the provided protocol number and wait for the transfer.
  • “Request via institution”: In case the bank does not offer the Pix return option. Thus, the user must contact the institution via telephone or e-mail to schedule the withdrawal of the amount. In this option, there are two forms of transfer: Credit Document (DOC) or Electronic Transfer Available (TED).

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