Who never found themselves too lazy to cook or in a situation that fit perfectly with the idea of ordering a snack through the app, right?!
The idea is apparently great, but not when your order is 8 days late. Késsia Gomes, clerk, is like us. She requested a snack around 3:30 pm on Monday, March 28th, however, she did not receive her order until Tuesday, April 5th.
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“I asked for lunch, at 5 pm the registry office closed and I thought: ‘My God! lunch will not arrive’. And it didn't even come, ”she says.
She also stated that it was the first time she had chosen the snack bar, however, many of her friends had said good things about the quality.
“I even joked with some friends that I should have guessed that he would only come at dawn [because of the name of the snack bar]. I got stressed because they didn't answer, I called several times a day. Then I resigned myself to never seeing the money again. I paid with a credit card, and the refund is complicated by iFood, so I didn't even ask for the money back, ”she recalls.
Based on the facts, Késsia did not fail to comment and carry out an evaluation. For her, delays of an hour or three are tolerable, however, she was completely surprised to have the order delivered on Tuesday, when they contacted her.
She reported that the only thing done by the cafeteria was an apology for the delay, as if it was only a few hours. However, no matter regarding the reversal was addressed, so Késsia asked if she would have her bid, and got the affirmative answer. She added to the report that this occurred at approximately 2 pm, however the snack was not delivered until 9 pm.
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