Founded in July 1996, initially focused on activities in the vehicle financing segment, BV is the retail brand of Banco Votorantim – one of the largest Brazilian banks, with a shareholder base formed by Banco do Brasil and Votorantim S.A.
In addition to financing, BV currently has personal credit and credit card, thus serving different audiences depending on their financial needs.
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Like any financial service to be contracted, it is common for us to have doubts, questions or complaints. For this, it is necessary to contact the appropriate telephone number. There are several numbers that meet specific issues. Therefore, we list the BV phone numbers separated by services.
Hire
Monday to Friday, from 8 am to 8:40 pm and Saturdays, from 10 am to 4 pm.
Client
If you are already a BV customer and wish to request a service or obtain information regarding your contract, from Monday to Friday, from 7 am to 10 pm.
SAC
For suggestions, cancellations, complaints and general information about products and services.
Disabled
To use this channel, it is necessary for the customer to make a call from an adapted telephone, offered by telephone companies. Through this device, the hearing impaired can communicate with the Consumer Support Service - SAC in writing and read the responses.
Ombudsman
If you would like a reassessment of the solution presented in the channels above, contact the Ombudsman, Monday to Friday, from 8:00 am to 6:00 pm, excluding national holidays.
Service for BV and Netpoints cards.
platinum
Exclusive service for Platinum customers.
Netpoints
Ask questions and redeem your points in the Netpoints Program.
SAC
For suggestions, cancellations, complaints and general information about products and services.
Disabled
To use this channel, it is necessary for the customer to make a call from an adapted telephone, offered by telephone companies. Through this device, the hearing impaired can communicate with the Consumer Support Service - SAC in writing and read the responses. Available 24 hours a day and 7 days a week.
Outside
Collect call.
Assists
Request assistance from BV Merece's Vehicle Assistance and Residential Assistance.
Ombudsman
If you would like a reassessment of the solution presented in the channels above, contact the Ombudsman, Monday to Friday, from 8:00 am to 6:00 pm, excluding national holidays.
See too: BV Financeira Personal Loan: How To Do It, Simulation, Calculation
