Platform offers free Administrative Assistant course

The online teaching platform, Escola Educação, is offering another course for free for those who want to qualify professionally.

The studies for the administrative assistant course are available in a booklet format, in a fully accessible way and are divided into the main topics:

• Introduction
• What is the role of the entrepreneur?
• Departments of a company
• flowchart and organization chart
• administrative principles
• Management information systems
• Administration basics
• Quality, fundamentals and processes
• Motivation and leadership
• business documents
• Deposit (deadlines, how to do it)
• order and payment
• Promissory note
• Receipt
• Invoice
• Invoices and duplicates
• Sedex Envelopes
• Production of texts and writing techniques
• copy machine operation
• Scanner Operation
• Addressing forms and abbreviations
• Spelling of dates and times
• Writing correspondence and official documents
• technical writing
• personal department
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• admission documents
• Employee record sheet or book
• Accounting
• Assets and assets
• Company rights and obligations
• darf
• Profit, income, expense and cost
• Cash book
• Document management and types
• types of documents
• file techniques
• archiving applicability
• 5S Program
• Fundamental concepts of archival science
• telemarketing techniques
• Basic telephone answering rules
• Characteristics of the telemarketer
• Planning, organizing and coordinating meetings
• What can influence your work
• professional ethics
• Interpersonal relationship at work
• Personal marketing and etiquette
• Customer service
• Suggested links and bibliographies

Content

The purpose of the content is to show how good customer service should be done in companies, customer service telephone in the corporate environment, personal marketing, writing techniques and business communication.

In the booklet, guidance can be found on all the dynamics necessary for a professional to qualify and improve his performance in the area of ​​administrative assistant in a company.

There are no requirements to participate in this online course. Interested parties only need to enter the School of Education courses website and access the module.

If the student is interested in issuing a certificate of completion of the course (60 hours), R$ 39.90 is charged for the digital document and R$ 44.90 for the printed document (with shipping included).