Did you know that users of Uber Do they have the option to register complaints directly through the company's app or website, especially when they face problems such as undue charges or inappropriate driver behavior? However, as many may already know, customer service does not include telephone or WhatsApp.
But that's not why you'll be left in the lurch. Check out from now on the best way for you to register your complaint, and have solutions for any other problem involving Uber.
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To dispute an undue Uber charge, such as a high cancellation fee or a higher-than-expected fare, the user must follow a few simple steps:
Photo: Escola Educação.
It is essential to know that Uber only analyzes values for trips completed in the last 45 days. Fees such as cancellation fees, applied five minutes after accepting the race, or cleaning fees, which can reach R$350, are applicable in certain situations.
To report inappropriate driver behavior, such as racism, harassment, theft, among others, the process is:
Photo: Escola Educação.
But be aware, driver information is only available during the trip.
For non-travel related issues, such as login difficulties or payment issues, the user should access the help menu in the Account option of the app.
Uber provides the number 0800 006 8068 exclusively for partner drivers. Passengers need to use in-app support for assistance.
Uber's WhatsApp service (11) 94488-3478 is only available in some cities and to request rides. It does not apply to accounts with two-factor authentication.
Users can contact drivers after the race in case of forgotten objects, using the lost or forgotten object option in the app's help center.
