About a week ago, a user named Yeonjoong went to the Q&A page. Google to report an alarming failure in your Google Drive account. “The files on my Google Drive suddenly disappeared,” he said.
From then on, dozens of other users began reporting similar events, with files apparently being deleted or hidden from their Drive accounts.
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According to Yeonjoong and other users, no action was taken that would justify the disappearance of files and folders. Yeonjoong also states that he carried out some procedures recommended by Google support, but to no avail.
(Image: disclosure)
In response to questions from its users, Google stated that it is working to identify the cause of the failure presented by Drive.
“This is being investigated by our product engineers and we are waiting to analyze the root cause [of the problem] as well as to offer a fix,” the company said in a statement.
The investigations are still in their infancy, but the company is already targeting the version of Google Drive for desktop as the possible cause of the failure.
“We are investigating reports of an issue impacting a limited number of desktop Drive users and will continue with updates,” informed Gigante das Buscas.
Additionally, Google recommends that users using the PC version of Drive do not change anything in the program's root folder, nor do they delete or move the app's data folder. Finally, clicking “Disconnect account” is also prohibited.
Graduated in History and Human Resources Technology. Passionate about writing, today he lives the dream of working professionally as a Web Content Writer, writing articles in several different niches and formats.
