What to do when the INSS takes time to analyze the benefit request?

Retirements, pensions and sick pay are some examples of Social Security benefits that are under endless “analysis”, taking longer than the time stipulated by law. However, if you are included in this group of people, check below the maximum period for the INSS send the result, and if the application exceeds this deadline, learn how to proceed to receive the aid.

Maximum period calculated by law?

Hypothetically, the maximum delay by the INSS to release benefits should be 30 days, according to Law 9,784/99, which assumes the administrative procedure in the matter of federal management. On the other hand, if this period is not sufficient to determine a result, the period may be extended for another 30 days.

In all, therefore, the deadline is a maximum of 60 days to provide the analytical result. Upon approval, the amount must be delivered within 45 days after identification of the required documentation.

As for other aid, the maximum periods to be respected are as follows:

• Continuing Provision Benefit (BPC) – 90 days (ninety days)
• Pension for Death - 60 days (sixty days)
• Maternity Salary - 30 days (thirty days)
• Retirement (Contribution Time/Age) - 90 days (ninety days)
• Seclusion Allowance - 90 days (ninety days)
• Accident Assistance - 60 days (sixty days)
• Disability Retirement - 45 days (forty-five days)
• Elderly Assistance Benefit – 90 days (ninety days)

Mandate of Security

However, if you prefer to appeal to the security mandate, know that it is possible. The mandate is nothing more than a document granted by the judge that immediately ensures the assistance to the individual.

Failure to comply with the deadline stipulated by the INSS is considered disrespectful to citizens. So, there are great chances of obtaining consent, thus providing more direct access to receiving the benefit or assistance.

Direct complaint to the Ombudsman

There are those who prefer to choose other paths, such as making use of the means of care designed by the Federal Government with the aim of receiving complaints and evaluations in general from the beneficiaries about the progress of the service. This can be done through your smartphone, website or even by mail. The complaint is also valid for the Social Security Appeals Council (CRSS), after carrying out the procedure at the INSS.

Contacts to make the complaint

• Call Center – 135 (The opening hours of the service are from 7am to 10pm, Monday to Saturday).
• Website – Make your complaint on the website of the Ministry of Economy (INSS belongs to the folder, so continue your complaint on the same website).
• Correspondence – It must be sent to the following address: Esplanada dos Ministérios, Bloco F, Ed. Headquarters, Ground Floor, Room 45, CEP 70059-900 – Brasília/DF.

Due to the permanence of the situation, it is necessary to go in search of a trained professional in the area, who is a social security lawyer. He will present the necessary information to receive the INSS benefit.

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