Ice cream shop charges R$ 5.30 per extra spoon and leaves customer unsatisfied: 'I won't come back'

A customer recently had an unusual experience at Gelateria Serafini, located in the commune of Lavis, in Italy.

After requesting an extra spoon to share the dessert, she was surprised to find the rate of 1 euro (around R$5.30) for this additional utensil.

The customer expressed her dissatisfaction by stating that she does not intend to return to the establishment and suggested that future customers consider taking cutlery from home instead of paying for this service.

The date of the visit, according to the receipt, was September 10, 2023, when the unexpected charge of 1 euro for ordering the extra spoon occurred.

(Image: TripAdvisor / Reproduction)

Extra service problems in Italy

It appears that similar cases of additional charges in establishments in Italy are not isolated. Recently, there have been reports of similar situations in different restaurants.

A family celebrating a birthday at an establishment in Sicily was surprised with a 20 euro charge just to slice a cake they brought themselves.

The restaurant included such an expense in the bill as “20 X Servizio Torta”, charging for each slice cut. On another occasion, customers had to pay 2 euros for an empty plate so the daughter could try the pasta.

The owner of the establishment, Ida Germano, defended the fee claiming that the team would have work extra to wash the dish. It seems that extra services in Italy don't go unnoticed, right?

At Trezeme Digital, we understand the importance of effective communication. We know that every word matters, which is why we strive to deliver content that is relevant, engaging and personalized to meet your needs.