The first thing you should know, and this is very important, is that the store is not required by law to exchange goods. In fact, most allow the practice to attract the customer at the time of purchase and build their loyalty later, as a treat. In these cases, each establishment has its own rules, and the consumer must be aware of them so as not to lose out later.
As the lawyer specializing in Consumer Law, Daniel Blanck, explains: “Exchanges of products purchased in physical stores comply with the exchange period established by the establishment. Usually, this deadline is on the label or note of the product and does not usually present any difficulty in carrying out the exchange… As is usual with the exchange of products, if the store does not allow the exchange, it must inform the consumer at the time of purchase".
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If the product has a defect, the exchange is mandatory, and the consumer has a period of 30 days to exchange non-durable goods and 90 days for durable goods.
So, the tip is always to keep an eye on the exchange policy, such as the deadline and conditions for this. It is also important to be very careful when shopping online. According to Cássio Coelho, who is president of Procon-RJ, it is necessary to pay attention to very low prices on websites, because they are often fake, created just to attract the consumer, who pays for the product and not receive. Always be wary of prices far below the market.
Blanck also comments on the exchange and return policy for products purchased over the internet: “Online purchases allow the right of repentance with the option of canceling the order and refunding the purchase amounts within seven days from the delivery of the product or the beginning of the provision of services. services. In cases of delay in delivery, the consumer has the right to demand immediate delivery, offer an equivalent product or cancel the purchase and receive a refund”.
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