The TIM operator started a new customer service method, providing service directly on the search page of the Google. This innovation was recently announced as part of a collaboration between TIM and Google.
A chat will be available through the Google Business Messages (GBM) tool, allowing users to search for more information on TIM's service.
see more
Santander and Harvard provide 300 scholarships for professors…
Prioritizing education has turned ‘Asian tigers’ into…
The company concluded that this new service option will coexist with traditional alternatives, such as telephone, WhatsApp and the “Meu TIM” application.
It is highlighted by the operator that around 60% of the interviews are resolved directly through the chat channel, without the intervention of a human attendant.
In addition, the feedback from those who used this tool has been positive, surpassing significantly, with more than double, according to estimates registered in other chat channels of the operator.
To use this new functionality, TIM customers must first validate their registration through the telephone number, as instructed by the company.
After this step, the service will be carried out by a controlled system, although there is the option to request the intervention of a human attendant, if necessary.
(Image: publicity)
Through the chat on Google, the services available include obtaining duplicate bills and invoices, top-ups for plans prepaid via PIX, billet and credit card, subscription to cell phone and internet plans, as well as access to handset promotions cell phones.
The partnership between Google and Blip, a platform integrated into communication channels, makes this tool available.
Saverio Demaria, Director of Customer Relations at TIM, highlighted that the company seeks to offer several options of service channels to its customers.
Google Business Messages is yet another alternative, providing more accessibility through integration with Google Search and Google Maps, with the help of Artificial Intelligence (AI).
At Trezeme Digital, we understand the importance of effective communication. We know every word matters, so we strive to deliver content that is relevant, engaging, and personalized to meet your needs.
